Nutrican Inc. Correctional Policy

Purpose:
To ensure the accuracy and reliability of information provided by Nutrican Inc. while maintaining transparency and trust with our customers, employees, and stakeholders.

Scope:
This policy applies to all content produced by Nutrican Inc., including but not limited to product descriptions, marketing materials, website content, and customer communications.

Identification of Errors:

  1. Error Detection:
    • Errors may be identified by internal staff, external customers, or stakeholders.
    • All employees are encouraged to report inaccuracies they encounter in company materials.
  2. Reporting Errors:
    • Customers and stakeholders can report errors through the following channels:
      • Email: info@nutricaninc.com 
      • Customer service hotline: 1 (905) 530 2006
      • Feedback forms on the website
    • Reports should include specific details about the content in question and the nature of the error.

Review and Verification:

  1. Review Process:
    • Upon receiving a report, the relevant department will review the information to verify the claim within 14 days.
    • A designated team member will lead the review process, gathering necessary data and consulting relevant stakeholders.
  2. Verification Criteria:
    • Verification will consider the following:
      • Accuracy of the content
      • Relevance and impact of the error
      • Frequency of similar reports

Correction Implementation:

  1. Correction Steps:
    • Verified corrections will be made promptly and documented for record-keeping.
    • All necessary updates will be communicated to affected parties, ensuring transparency.
  2. Notification:
    • Customers and stakeholders who reported the error will be notified of the outcome of the review and any corrections made.
    • Public announcements may be issued for significant errors that impact product safety or customer trust.

Continuous Improvement:

  1. Monitoring and Evaluation:
    • The company will continuously monitor content for accuracy and conduct regular reviews to minimize errors.
    • Employee training will be provided to promote awareness of the importance of accurate information.
  2. Feedback Loop:
    • A feedback loop will be established to encourage ongoing communication regarding the accuracy of information.
    • Suggestions for improvement based on identified errors will be welcomed and considered.

Confidentiality:

  • All reports regarding errors will be treated with confidentiality to protect the identity of those reporting and the integrity of the correction process.

Contact Information:


For any inquiries or to report inaccuracies, please contact us at info@nutricaninc.com or 1 (905) 530 2006.