Nutrican Inc. Correctional Policy
Purpose:
To ensure the accuracy and reliability of information provided by Nutrican Inc. while maintaining transparency and trust with our customers, employees, and stakeholders.
Scope:
This policy applies to all content produced by Nutrican Inc., including but not limited to product descriptions, marketing materials, website content, and customer communications.
Identification of Errors:
- Error Detection:
- Errors may be identified by internal staff, external customers, or stakeholders.
- All employees are encouraged to report inaccuracies they encounter in company materials.
- Reporting Errors:
- Customers and stakeholders can report errors through the following channels:
- Email: info@nutricaninc.com
- Customer service hotline: 1 (905) 530 2006
- Feedback forms on the website
- Reports should include specific details about the content in question and the nature of the error.
- Customers and stakeholders can report errors through the following channels:
Review and Verification:
- Review Process:
- Upon receiving a report, the relevant department will review the information to verify the claim within 14 days.
- A designated team member will lead the review process, gathering necessary data and consulting relevant stakeholders.
- Verification Criteria:
- Verification will consider the following:
- Accuracy of the content
- Relevance and impact of the error
- Frequency of similar reports
- Verification will consider the following:
Correction Implementation:
- Correction Steps:
- Verified corrections will be made promptly and documented for record-keeping.
- All necessary updates will be communicated to affected parties, ensuring transparency.
- Notification:
- Customers and stakeholders who reported the error will be notified of the outcome of the review and any corrections made.
- Public announcements may be issued for significant errors that impact product safety or customer trust.
Continuous Improvement:
- Monitoring and Evaluation:
- The company will continuously monitor content for accuracy and conduct regular reviews to minimize errors.
- Employee training will be provided to promote awareness of the importance of accurate information.
- Feedback Loop:
- A feedback loop will be established to encourage ongoing communication regarding the accuracy of information.
- Suggestions for improvement based on identified errors will be welcomed and considered.
Confidentiality:
- All reports regarding errors will be treated with confidentiality to protect the identity of those reporting and the integrity of the correction process.
Contact Information:
For any inquiries or to report inaccuracies, please contact us at info@nutricaninc.com or 1 (905) 530 2006.